A home health agency in Newport News, VA. It ran an operating surplus of 0.9% in FY21 on $13.2M of operating revenue. It held 51 days of cash on hand (62nd percentile among home health agencies on liquidity). Operating margin declined from 8.5% in FY20 to 0.9% in FY21. On care, it carries a 2-star CMS quality rating and 3-star patient experience. On the filed record it is roughly breaking even with lower measured quality. Source-reported context, not a recommendation.
Quality of patient care star
2★
Verified fact2026
Source: CMS Care Compare
HHCAHPS patient-survey star
3★
Verified fact2026
Source: CMS HHCAHPS
Operating margin · FY21
+0.9%
vs home health agencies42nd pctl of 6,184 (FY21)
Days cash on hand · FY21
51d
all sources
vs home health agencies62nd pctl of 4,976 (FY21)
Benchmarked within its own FY21 pool (n=6,184); the home health agency cohort's current year is FY24.
Where HOPE IN HOME sits among home health agencies
Operating margin · FY21 pool · n = 6,184 of 8,555 filed
Each point is one home health agency in the national distribution for this provider type, placed by operating margin. Facilities are not matched on size, case mix, or market — that is the matched-peer comparison in the paid benchmark. The home health agency median is +3.8%. Descriptive context only, not a ranking.
Benchmarked within its own FY21 pool (n=6,184); the home health agency cohort's current year is FY24.
One home health agencyHOPE INhome health agency median
The money
$ thousands · HCRIS cost-report basis · as filed, QA-gated
Ratios tell you how this home health agency is doing. Statements tell you what kind of organization it is, and where the money comes from. Every figure below traces to a public cost-report filing, shown as filed. A ratio renders only when every input is reported in the filing; a year missing its core lines is not shown; a year whose balance sheet does not reconcile is labeled. Not audited by Astrelis.
Operating margin
+0.9% (FY21)
Operating income ÷ total operating revenue
HCRIS WS G-3
Total margin
+0.9% (FY21)
Net income ÷ total revenue incl. nonoperating
HCRIS WS G-3
Days cash on hand
51d (FY21)
Cash & investments ÷ daily operating expense
HCRIS WS G / G-3
Current ratio
Not reported in this filing
Total current assets ÷ current liabilities
HCRIS WS G
Equity financing ratio
30% (FY21)
Total net assets ÷ total assets
HCRIS WS G
Days in net patient A/R
Not reported in this filing
Net patient receivables ÷ (net patient revenue ÷ 365), same fiscal year
HCRIS WS G / G-3
$ in thousands
Line item
FY20
FY21
Patient revenue
11,559
13,235
Total operating revenue
11,559
13,235
Total operating expenses
10,574
13,109
Operating income
985
126
Operating margin %
+8.5%
+1.0%
Net income
985
126
Net income %
+8.5%
+1.0%
2 of 3 years available for this statement.
HCRIS CMS-1728 cost report · $ thousands · FY20–FY21 · operating revenue reflects net patient service revenue · FY20–21 may include COVID-era relief funding
How it operates
quality & operational context · CMS public reporting
The metrics this home health agency type is judged on: care quality, patient experience, and scale. Each is labeled by evidence class and public source; descriptive context only, never a ranking or adequacy claim.
Quality of patient care star
2★
Verified fact2026
CMS Care Compare
HHCAHPS patient-survey star
3★
Verified fact2026
CMS HHCAHPS
Timely initiation of care
100.0%
Verified fact2026
CMS Care Compare
Improvement in ambulation
60.4%
Verified fact2026
CMS Care Compare
Improvement in dyspnea
59.5%
Verified fact2026
CMS Care Compare
Discharge to community
78.1%
Proxy2024
CMS HHVBP
Rated care 9–10
77.0%
Proxy2026
CMS HHCAHPS
ZIP codes served
48
Proxy2026
CMS HH PUF
Total visits
19,816
Verified fact2021
HCRIS CMS-1728
Total episodes
225
Verified fact2021
HCRIS CMS-1728
Unduplicated patients
1,204
Verified fact2021
HCRIS CMS-1728
Cost per visit ($)
661.54
Verified fact2021
HCRIS CMS-1728
Medicare revenue share
2.9%
Verified fact2021
HCRIS CMS-1728
Trajectory
Cost-report basis · 2 reporting years
Operating margin
Days cash on hand
The county this home health agency serves
Newport News city, VA · metro, 1M+ population
Median household income
$66.7K
vs $82.1K US · $59.7K rural median
Poverty rate
15.1%
vs 12.5% US · 14.3% rural median
Uninsured
8.7%
vs 8.6% US · 8.4% rural median
Age 65+
13.7%
vs 16.8% US · 20.6% rural median
Fair or poor health
21.1%
self-reported, adults · CDC PLACES
Primary-care shortage
Designated
HRSA HPSA
Economic context: 11.3% of county personal income is Medicare/Medicaid medical benefits; 26.0% arrives as government transfers (BEA, 2022).
The Board Briefing$1,000
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Home Health Performance Benchmark$2,500Founding Edition
Where this facility is underperforming its matched peer cohort and what that gap is worth, measure by measure. Founding Edition: delivered within 30 days of eligibility confirmation, full refund if the published scope cannot be delivered.
